“Your dealership went further than expected.”

From: Peter Nagtegaal
Sent: February 10, 2008
To: Mr.Dan Moses
Used Car Sales Manager
Gateway Toyota

Dear Mr. Moses,

On Saturday, February 8 my husband and I paid for and picked up our “new to us” car. We found your dealership exceptional in it’s service in so many ways that I thought I would write a letter to tell you how pleased we are.

Yes, we are very happy with the vehicle we bought, but in all honesty, we could (and have, in the past) bought a vehicle at any dealership or private individual and be pleased with the new car. But, Gateway Toyota has now shown us what true customer service is and in our past experience we have not received this type of service.

I have been searching for a vehicle for some weeks and when I wrote to Catalin Iancu in regards to a car I had found on line I got a very timely response. He was not aggressive in his sales in a way that would put me off. Yes, he was a definite ‘salesman’, but that is what I would expect. When my husband and I went to look at and test drive the car, Cat was very helpful in telling us about all the service work that had been done to the car. After we had made the deal, with a few minor stipulations, we thought that our service was over and that we would come back, pay for and pick up the car. It was not so simple, your dealership went farther than expected in repairing a timing belt that didn’t even necessarily need to be fixed and also fix some minor cosmetic repairs.

When we went to pickup our car, it was fixed, clean and warm (it had been started since it was very cold weather). We are extremely pleased with your staff and especially Catalin.

I work for a very large school board and my husband works in the construction industry, we know a lot of people through our jobs and we will be pleased to tell everyone that we have the opportunity to tell, wheat a exceptional dealership Gateway Toyota is, the great sales man we had in Catalin, the service we received and the beautiful car we bought.

Thank you!

P.S. This is the first time in 23 years that neither my husband nor I have a Toyota, one day you will see us back to buy one!

CC. Catalin Iancu