I have not come across another mechanic who is so polite and customer focused.

From: DEEPAK DAVE
Sent: Wednesday, October 28, 2009 8:51 AM
To: Rob Wood
Subject: Commendation
Message for Rob Wood

Hi Rob,

I am a customer at Gateway Toyota and would like to commend a couple of your staff for their outstanding service and approach to customers:

1) Josh – Josh is in the Service Department and on the two occassions that I brought my Corolla in, Josh dealt with me with respect, and extremely politely. He has an excellent approach, is very knowledgeable and definitely adds value to your garage and the service team. I have not come across another mechanic who is so polite and customer focused. So well done for securing him to work for your team.

2) Ashley Pratt – I bought my first car due to Ashley’s frank approach to dealing with customers. I am likely to buy my second car from her due to the same reasons. She is also excellent in how she deals with customers.

Please pass these on to the relevant managers and I appreciate your help with that,

Best Wishes

Deepak Dave