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Great Culture and the Best Customer Service

Good morning Chris,

Based on our phone conversation yesterday on July 23,2013, I would like to recognize Ryan.P (Pierce not sure about his last name) as he provided the best customer service to me. On Monday July 22 ,2013, I realized that my car’s power is out.
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Gaining Trust, One Customer At A Time


I wanted to extend my thanks for the incredible service my wife and I both received from the dealership in the last few weeks. Great prices, amazing service and you all went above and beyond what we have ever experienced at any dealership in the past.

I was impressed and you certainly gained my trust as a long time customer.

Ryan Kohler


The Right Truck For The Job

Hey Fellas,

Once again a big thanks for your help with my truck last week. We were not able to start any work on the in-law’s place in High River this weekend as they have still not been let back in to the city by the RCMP. However, we did help a few people in Bowness, and family friends just outside of High River. I am heading back down tomorrow night, so it feels great to have the truck running smooth with all this driving.

Thanks again!

Brad Ellard


A Message To Us From Isaac

Hi Chris,

I’d like to thank you and your staff for the very good service that I received for my vehicle on June 24th & 25th.  We just got back home several days from south, and I had a message on my answering machine about the service that you guys did.  Indeed, you guys at Gateway Toyota did a great job and it’s very much appreciated.

Once again thank you and see you guys next time.

Isaac Embodo


Words of Appreciation

Re: Mr. Troy Vinthers
Service Consulant
Gateway Toyota

I am writing to commend this gentleman for the excellent service he has provided my wife and I over several years. He is truly a diamond for your company of true professional, knowledgeable and always eager to serve in a warm, patient, and efficient manner. I marvel at his ability to deal with numerous work orders, answer questions, pick up the phone and yet remain calm under pressure. [continue reading…]


A few weeks ago as I was driving into Edmonton, my RAV4 started to shake.  The engine light came on along with various other lights but I made it to Gateway Toyota.  Veronica in the Service Department was very helpful.  [continue reading…]


“I love my Gateway Toyota”


Do you trust your car dealer enough to recommend them to friends and family?

Purchasing a new vehicle is a decision that most of us put a lot of consideration into. Are you thinking about that right now? Is the dealership you purchase your vehicle from also the same place you intend to get it serviced?

A lot of options are available and an informed purchase is always best. Before you make up your mind, Gateway Toyota invites you to read about what people are saying here on this blog and on their Google Reviews. You are encouraged to leave one of your own so others can also share in your experience.


October 31, 2012

To Chris, Lois, Troy and Rocky and the rest of the service team at Gateway Toyota,

I recently came in with my Sienna for a minor service and again was astounded by the great service I received. When I mentioned that I had forgotten to load my winter tires, Troy worked it out so that the shuttle driver would pick them up for me when I was taken home. When at home, Rocky not only helped me load the tires but he also dropped me off at my mom’s house so I could get her car to use. I can honestly say that I feel as though the service I have received from Gateway Toyota every time I have come would be described as exceptional. We have had our Sienna for over 9 years! Thanks to everyone at Gateway Toyota.

Your Truly, Manilia Ritz


October 24, 2012

Good Morning Wayne,

I just thought I’d touch base, and tell you that so far. we absolutely are CRAZY for our new van!!  It’s a great vehicle.  Your service was fantastic, and Carlos was a pleasure to deal with.

I was in touch with 4 different Toyota dealerships in the city, over email, since Saturday.  Your dealership, well Carlos in particular, was the only one who got back to me in a timely fashion with all the information I was seeking.  Carlos was even connecting with me from home, before his shift even started on Monday!
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