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A gift to capture smiles

Mr. Neal Gratton, President

Gateway Toyota

Please accept this note as our sincere appreciation for a bonus gift certificate from Carinosa Portraits which was included with the purchase of our RAV4 vehicle from Gateway Toyota.
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Customer Testimonials – Gateway Toyota

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Top-Class Service

Dear Sir,

I was at the dealership to buy out my Toyota Corolla this morning. We were refered to Mr. Glen Wyatt at your used car location. I never ever thought we would be expecting top class service. I have never come accross an individual of this calibre for the twenty years that I have lived in Canada. He was very polite, kind, professional and treated us with respect. Our experience with him was of so high standards and we felt proud doing business with Gateway Toyota. This gentleman makes your dealership top class.

Thank you.
N Wijayanayaka

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To the Management of Gateway Toyota,

I am driving my second Pruis, this one purchased at Gateway instead of **************, and am very happy with the Prius.
I am writing about your service consultant, Troy Vinthers.

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Thank You, Julian Mayne

From: Julian Mayne
Sent: Wednesday, June 6, 2012 at 3:06 PM
To: Doris Eacott
Subject: Thank you

Dear Ms. Eacott,
Thank you again for “fixing” the recycled winter tire issue so quickly and competently, accepting responsibility for the error.
I really appreciated the way you took control of the situation and resolved it, looking out for our needs.
We purchased both our cars at gateway and they continue to serve us reliably.

You provided great customer service.

Respectfully,

Julian Mayne

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Drive home good cars with peace of mind.

From: Imam
Sent: Tuesday, May 01, 2012 9:36 AM
To: Neal Gratton
Subject: SHOPPERS FEED BACK- GOOD QUALITY CUSTOMER SERVICE

Hi Neal

Its give me immense pleasure to write you this e-mail. I am a Toyota Customer since 2008 driving Toyota Yaris and Toyota Corolla. Last week I decided to buy a Pre-owned car and my first preference was Toyota Corolla, if I could get a good deal for a nice pre-owned car.

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From: Francisco Fajardo
Sent: Wednesday, January 18, 2012 9:23 PM
To: Troy Vinthers
Subject: Re: Recommended Action Plan report for your 2011 Toyota Sienna

Hi Troy, Thanks for providing me with a detailed report. I am very happy with the service you provided me during my vehicle service – it was great service and above all you made every visitor feel at home while you took care of the servicing requirements. Great job!

Francisco Fajardo

Satisfied Toyota Gateway customer

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The biggest deciding factor for me was . . .

From: Michelle Dendwick-Spak
Sent: Wednesday, January 19, 2012 3:17 PM
To: Neal Gratton
Subject: Our New Sienna

Dear Sir/Madam,

My husband and I purchased a beautiful new 2012 Sienna in November. We were replacing our 2004 Sienna. We also own a 2004 Corolla. I wanted to let you know that it is the people in your wonderful service department who are most responsible for our new Toyota purchase.

When we were ready to replace our Sienna, we also looked at Odysseys. We test drove one and quite liked it. Of course, once we drove one of the new Siennas we loved it as well. We could have gone either way.
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Balloons, a Red Bow and One Surprised Wife.

From: Brandon Scott
Sent: Wednesday, January 23, 2012 9:15 AM
To: Neal Gratton
Subject: Job Well Done

Good Morning Neal,
I am emailing you to recognize the outstanding efforts by your Gateway Toyota staff. We purchased a Tundra from Andrew Holden last year and were very satisfied with the experience. Thus when the need for another Toyota vehicle arose the choice was clear; although the circumstances were a little different this time because I wanted to surprise my wife with a 4Runner for Christmas. [continue reading…]

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-40 C is the best way to expose weaknesses…

From: Marv Hasenbein
Sent: Wednesday, January 20, 2012 11:52 AM
To: Neal Gratton
Subject: My Recent Purchase

Mr. Gratton,

I just wanted to take this opportunity to thank you and your team for your prompt and effective service.

As we all know, -40 C is the best way to expose weaknesses in a vehicle starting system. When it happened the day after I picked up my new truck from your used vehicle showroom, you can imagine my anger and dismay. [continue reading…]

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