From: Sean Canton
Sent: February 19, 2007 10:51 PM
To: Neil Gratton
Subject: Troy Vinthers
Dear Mr. Gratton:
Please thank the Gateway Toyota Service Department, and in particular Troy Vinthers for the exceptional customer service he provided.
During September 2006, I had the misfortune of having my 2002 Toyota Camry stolen and damaged. After speaking with Troy on the phone, He arranged to have my car towed to Gateway Toyota where further inspection was required to assess damage. Being unfamiliar with the manner in which insurance claims are handled, Troy provided information and put me in touch with a body shop that was able to meet with me and discuss the process. Troy quickly assigned the vehicle to a senior Toyota technician who was very thorough in determining the repairs required. Once the mechanical repairs were completed, Troy arranged to have the vehicle taken to the body shop for the necessary body repairs.
Throughout the process Troy updated me regularly with the progress helping ease the stress of the situation. His knowledge of Toyota vehicles and experience with service advice was invaluable to me.
Please convey my gratitude to Troy and thank you for having such helpful and knowledgeable employees at Gateway Toyota.