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This just reaffirms why I am always willing to recommend Gateway

From: Terri-Lynn
Sent: Wednesday, January 04, 2012 11:30 AM
To: Neal Gratton
Subject: Mr. Doug Flanders

Attention: Mr. Neal Gratton,

I have been a customer at Gateway Toyota since 2000 when I purchased a 4Runner and returned again in February 2011 to purchase another 4Runner.

I was in to see Mr. Doug Flanders of your detailing department yesterday to have a few scratches removed from my vehicle. Mr. Flanders went above and beyond what was required of him and it was a pleasure to deal with him. It is so nice to deal with such helpful people who are still willing to offer such great customer service.

This just reaffirms why I am always willing to recommend Gateway to friends and family.

Best regards,

Terri-Lynn Cooper

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