I want Gateway Toyota to be “the first” to service our new RAV

From: Erwin Sumcad
Sent: Wednesday, December 08, 2010 10:55 AM
To: Andrew Holden
Subject: Satellite radio and survey

Hey Andrew, how’s it going? Hope you’re doing well and selling them cars!!

First of all, I just want to say how grateful I am for the positive overall experience that you have given me and Rosaly. I am very pleased to have met and dealt with you – the vehicle you were able to find for us is beautiful and is exactly what we were looking for! You made our experience enjoyable, easy, and most importantly, memorable. The “salesguy” has the job of making a great first impression not only for himself, but for the company he works for, and please know that you definitely made yourself and Gateway Toyota stand out on top of the other dealers and salesguys that I dealt with.

Secondly , our satellite radio seems to have kicked out. If it is still possible and just thought I’d humbly ask, would you be able to re-activate it for us? Again, just asking.

Thanks again Andrew for everything you’ve done for me and Rosaly! I have nothing but good things to say. I’m already making plans for our road-trip down to Edmonton to get our Rav 4 serviced for the first time – probably in March or April. I want Gateway Toyota to be “the first” to service our new Rav – HAHA!!

Sincerely yours,



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